Privacy Policy

1. Data controller

The personal data controller is CÔNG TY TNHH HABIFY, tax code 0319523808, located at —. Data protection email: —.

2. Collected data

We collect essential information: verified phone numbers, full names, emails, listing history, platform usage data, and details for electronic invoicing.

For real estate brokers undergoing verification, we collect professional practice certificates and identity verification documents.

3. Processing purposes

Personal data is processed to deliver listing services, verify accounts, provide customer support, handle payments, issue electronic invoices, and deliver system notifications.

Statistical data is anonymised before aggregating market asking price trends.

4. Retention period

Account data is retained for the duration of active account status. When a user requests account deletion, a 30-day grace period is observed before permanent deletion or anonymisation.

Broker verification KYC documents and practice certificates are retained for at most 90 days after review completion, after which they are automatically purged from storage.

5. Data processors

We partner with trusted data processors meeting stringent security standards: network infrastructure and DDoS mitigation (Cloudflare), email and SMS dispatch (Habify), Zalo notifications via ZNS, licensed payment gateways (PayOS, VNPay, MoMo, ZaloPay), electronic invoicing partners, AI model providers (receiving scrubbed text stripped of personal identifiers only), and error monitoring platforms (Sentry).

6. Cross-border transfers

Personal data is only transferred abroad when necessary to operate secure cloud infrastructure and in strict compliance with Vietnamese cross-border data transfer laws.

7. Data subject rights

You have the right to request personal data export, rectify inaccurate details, withdraw consent, or request account deletion subject to the 30-day grace period.

To exercise these rights, please visit Account Settings or contact support@homevalix.com.

8. Information security

We employ appropriate technical and organizational safeguards including in-transit encryption, strict role-based access controls, and periodic backups to protect data against unauthorized access.

9. Privacy inquiries

For any requests or concerns regarding personal data protection, please contact our Privacy Team at support@homevalix.com or by phone at —.