Payment & Refund Policy

1. Service balance

The balance in your service account on HomeValix can only be used to purchase features and services on homevalix.com.

A service balance is not a bank deposit, does not accrue interest, cannot be cashed out, and is strictly non-transferable between accounts.

2. Top-up procedures

Users top up their service balance using licensed payment gateways integrated into HomeValix (VietQR transfer, domestic cards, international cards, or partner gateways).

Minimum top-up amounts and standard preset packages are displayed clearly on the top-up interface.

3. Value Added Tax (VAT)

Package prices listed on the website exclude Value Added Tax (VAT).

VAT is charged additionally at statutory rates when topping up the service balance (total payment = top-up credit + VAT).

4. Electronic invoicing

A statutory electronic invoice is automatically issued for every successful top-up through HomeValix's invoicing solution partner.

Users may provide corporate invoicing details (tax code, company name, address) during top-up. Invoices are delivered to the registered email.

5. Refund eligibility

Refunds are considered exclusively for technical system failures preventing service delivery or duplicate top-up charges.

Approved refunds are returned strictly to the original payer using the original payment channel, never in cash or to third parties.

6. Billing inquiries

For payment questions or refund requests, please email support@homevalix.com with transaction IDs, timestamps, and payment receipts. Inquiries are answered within 3 business days.